Touchstone mAX

The Arris Touchstone mAX router has Gigabit WiFi, 2 Gigabit ETH-ports and 0 USB-ports.

Quick links:
Default password/Login


Touchstone mAX router specifications (specs)

System specs
CPU: n/a
RAM: n/a
Flash: n/a
Custom firmwares: None
Connectivity
WiFi: Gigabit (abgn+ac+ax)
WiFi bands: n/a
WiFi throughput: n/a
WAN: 1 x Gigabit port
ETH: 2 x Gigabit ports
USB-ports: 0

Hard reset instructions for Arris Touchstone mAX

If your Touchstone mAX router is not working as it should, dropping connections or not being responsive, you should first do a reset of the router to see if the problems persist. Other scenarios where you might want to reset your router is if you've forgotten the password or misconfigured it and can't get access anymore.
Your can reset your Arris Touchstone mAX in the following way(s):

The 30-30-30 reset

There are no specific instructions for this model yet, but you can always do the 30-30-30 reset as follows:
  1. When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
  2. While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

This process usually works for resetting any router to it's factory setting.

Note: It is worth reading more about how to reset routers with the 30 30 30 reset and what the risks and considerations are when resetting your router this way, instead of just rebooting it.


Default factory settings for Arris Touchstone mAX

If you have performed a reset of your Touchstone mAX device or not changed the defaults, you should be able to access it with the following settings:

Default subnet mask: 255.255.255.0

Note: If you are using the default settings you should change them to increase security and prevent unathorized access to your network.

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