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VeloCloud Default Usernames & Passwords
The default credentials needed to login to your VeloCloud router

Info updated Sept. 16, 2024

The majority of VeloCloud routers have a default username of root, a default password of VeloHello-XXX, and the default IP address of 192.168.2.1.

These VeloCloud credentials are needed when doing a login to the VeloCloud router's web interface to change any settings.
Since some of the models don't follow the standards, you can see those in the table below.

Below the table are also instructions on what to do incase you forget your VeloCloud router password, need to reset your VeloCloud router to its factory default password, or the password reset doesn't work.

Tip: Press ctrl+f (or cmd+f on Mac) to quickly search for your model number.

VeloCloud default Password List (Valid September 2024)

Model Default Username Default Password Default IP address
EDGE 510-AC
EDGE 510-AC default factory settings 		root VeloHello-XXX 192.168.2.1


Instructions and common questions

Forgot your VeloCloud router password?

Have you changed the username and/or password of your VeloCloud router and forgotten what you changed it to?
Don't worry: all VeloCloud routers come with a default factory set password that you can revert to by following the instructions below.

Reset VeloCloud router to default password

If you decide to revert your VeloCloud router to it's factory defaults, you should do the 30-30-30 reset as follows:

  1. When your VeloCloud router is powered on, press and hold the reset button for 30 seconds.
  2. While still holding the reset button pressed, unplug the power of the router and hold the reset button for another 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

Your VeloCloud router should now be reset to its brand new factory settings, Check the table to see what those are (Most likely root/VeloHello-XXX).
If the factory reset didn't work, check out the VeloCloud 30 30 30 factory reset guide .


Important: Remember to change the default username and password to increase the security of your router after the factory reset, as the default passwords are available all over the web (like here).

I still can't access my VeloCloud router with the default password

Make sure that you have followed the reset instructions correctly as the VeloCloud routers should always rever to their factory default settings when reset.
Otherwise, there is always the risk that your router is damaged and might need to be repaired or replaced.