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TCP Default Usernames & Passwords
The default credentials needed to login to your TCP router

Info updated Feb. 7, 2024

The majority of TCP routers have a default username of root, a default password of thinkgreen, and the default IP address of 192.168.1.1.

These TCP credentials are needed when doing a login to the TCP router's web interface to change any settings.
Since some of the models don't follow the standards, you can see those in the table below.

Below the table are also instructions on what to do incase you forget your TCP router password, need to reset your TCP router to its factory default password, or the password reset doesn't work.

Tip: Press ctrl+f (or cmd+f on Mac) to quickly search for your model number.

TCP default Password List (Valid February 2024)

Model Default Username Default Password Default IP address
Connected Gateway
Connected Gateway default factory settings 		root thinkgreen acquired via DHCP


Instructions and common questions

Forgot your TCP router password?

Have you changed the username and/or password of your TCP router and forgotten what you changed it to?
Don't worry: all TCP routers come with a default factory set password that you can revert to by following the instructions below.

Reset TCP router to default password

If you decide to revert your TCP router to it's factory defaults, you should do the 30-30-30 reset as follows:

  1. When your TCP router is powered on, press and hold the reset button for 30 seconds.
  2. While still holding the reset button pressed, unplug the power of the router and hold the reset button for another 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

Your TCP router should now be reset to its brand new factory settings, Check the table to see what those are (Most likely root/thinkgreen).
If the factory reset didn't work, check out the TCP 30 30 30 factory reset guide .


Important: Remember to change the default username and password to increase the security of your router after the factory reset, as the default passwords are available all over the web (like here).

I still can't access my TCP router with the default password

Make sure that you have followed the reset instructions correctly as the TCP routers should always rever to their factory default settings when reset.
Otherwise, there is always the risk that your router is damaged and might need to be repaired or replaced.